After receiving our server containing the Veesion solution, our technicians will guide you, over the phone, through the software connection and installation process. After this first step, you will receive the first alerts informing you about suspicious customers in your pharmacy.
After that, our customer support team will call you within 24 hours to train you on the application and its use.
For the moment Veesion only allows the detection of gestures potentially associated with shoplifting. However, we are currently working on another algorithm capable of detecting fraud in traditional or automatic checkouts.
In addition to the alerts on the application, you can receive these alerts as pop-ups on a PC. And thanks to a customer backoffice that will be available soon, the user of our application will be able to have an overview of the Veesion results on the different points of sale by filtering by date.
It is up to the person in charge of the system to determine the duration of the conservation of the images of its cameras according to the objective pursued by the implementation of the video surveillance system.
Nevertheless, this period should not exceed 30 days, except in the case of legal proceedings in progress. Therefore, it happens that certain images are kept longer when this is necessary for an investigation, and can be used as proof following a security incident. It should be noted that the need for conservation is re-evaluated regularly.
Veesion is a software hosted on a calculation server that is implemented on a pre-existing video surveillance system. In other words, we do not sell surveillance cameras for pharmacies. On the other hand, we are partners with many suppliers and are willing to provide you with advice on the supply of video surveillance equipment.