How to increase the productivity of your security guards with Veesion?
Watch the full interview with Ousmane S., security manager in a Parisian supermarket, who has been using Veesion technology for over 2 years! 💫
From security guard to team manager, find out how Ousmane climbs the hierarchy relying on Veesion’s automatic suspicious gesture detection solution 💪
— Who he is, his missions and his role
— His choice between working in the field and behind the camera
— The number of cameras he manages on a daily basis
— Who came up with the idea of installing Veesion
— How he felt about the arrival of Veesion
— What he does when there is an alert
— What he thinks about Veesion: useful or accessory?
— The evolution of the number of arrests BEFORE and AFTER Veesion
— His opinion about recurrent theft
— The reaction of arrested customers
— The biggest theft he experienced with Veesion
— His funniest theft
— The ease of use of Veesion
— An incredible anecdote
— His last advice to colleagues…
Veesion detects theft automatically and in real time! A real resource for security guards in shops … 🤌
Veesion continuously analyses video surveillance images and sends an alert to your mobile phone for every suspicious gesture detected 📲
Veesion is active 24/7 to help and strengthen security guards work 🤝
WHO ARE YOU?
My name is Ousmane,
I have been working as a security guard since mid-2016.
YOUR ROLE ?
My role in the field is the proper functioning of security, whether there is fire or other things that concern the smooth running of the store.
MAN OF THE FIELD OR BEHIND THE CAMERA?
A man of the field, above all. Because with the cameras, I can see the images on the security desk.
But I have to go down, I have to be on the ground to do the verification at the exit of the store.
HOW MANY CAMERAS DO YOU MANAGE?
I have at least 100… 120 cameras.
WHO CAME UP WITH THE IDEA OF INSTALLING VEESION?
It was the store manager who suggested it to me.
He said, “You will have a new working tool that is going to help you a lot”.
ANY FEARS WHEN VEESION ARRIVED?
I had no fears, I understood that it helps my work. And I am appreciated by the store manager through my interpellations.
WHAT DO YOU DO WHEN YOU SEE A SUSPICIOUS GESTURE?
I spot the person: how they are dressed, their haircut, their shoes…
And when they leave, I go and check the situation.
In 90 / 95% of cases, the person has the product on him.
USEFUL OR A GIMMICK?
With Veesion, it’s like an agent who is everywhere in the store, upstairs and downstairs.
Even the police are surprised when they arrive and see the images !
But with Veesion, at the time of the arrest, they arrive and have the image right away.
There are even store employees who call me “Radar” or “Ousmane Le Radar”!
But it’s not me… it’s Veesion!
HOW MANY ARRESTS? BEFORE VS AFTER
Around 25, 30. And with Veesion, we’re up to over 60 stops per month.
WHICH PROFILES OF THIEVES DO YOU ARREST WITH VEESION?
I’ve arrested a little bit of everything Whether it’s employees, whether it’s customers or even elderly people… All kinds of people. They change their techniques all the time.
RECURRENT THEFT: AN OPINION?
It’s normal for some customers
There are some that I stop through Veesion who tell me that it is because life is expensive at the moment and that they have no choice.
WHAT REACTIONS DO CLIENTS HAVE SINCE VEESION?
Some of them start by denying, but when I tell them all the things and gestures they have done.
They then confess directly.
THE BIGGEST THEFT YOU CAUGHT WITH VEESION?
It was around 600€.
THE FUNNIEST THEFT YOU CAUGHT WITH VEESION?
When I stopped an old lady. She was at the drugstore, and she was removing the anti-theft device that was on the product packaging.
I told her ” did you forget to pay for the items from the drugstore,”
She was very surprised and told me “yes yes yes, I forgot to pay for it”.
I replied “But you removed the anti-theft device”.
And then she said to me “Ah sir, there is no age to do stupid things.” *laughs*
EASY OR HARD TO USE?
Today almost all security officers have cell phones, it’s easy, it’s not complicated.
You get the alert, you look at the alert.
If I arrest a suspect, I put “suspect arrested”, I put the amount as if I were sending a message!
Then I click on the arrow and the store manager also knows how many thieves or suspects are arrested.
It has made my job so much easier that I recommend it to other colleagues who work in other stores.
STORYTIME: THE HOOD
This is a kid I used to stop… That day, with Veesion, I got a very suspicious alert on the tablet.
So what does the kid do? He removes the lock and puts the bottle of vodka in his hood.
He comes up to me empty-handed, I ask, “You don’t have anything?”
He tells me he has nothing.
And I tell him “what about in the hood?”
They have so many techniques, the thieves .. If it wasn’t for Veesion, I wouldn’t be able to catch him!
That’s why they call me Radar. It’s my job.
A LAST ADVICE?
They can report actions and gestures! So I recommend to all those who can get Veesion, that they do it. They won’t regret it!